Returns and Refunds Policy for Sanal Academy

At Sanal Academy, we are committed to providing exceptional educational experiences. We understand that there may be instances where you need to seek a refund or cancel your enrollment. This policy outlines the specific terms and procedures to address such situations.

1. Policy Scope

This Returns and Refunds Policy applies to all courses and services purchased through our official website, [sanalacademy.com](https://sanalacademy.com), the Sanal Academy mobile application, or any authorized sales channels. It is applicable to both individual learners and corporate clients. The policy is designed to ensure fairness and transparency in our interactions with students and clients, reflecting our commitment to upholding the highest standards of service.

2. Course Cancellation and Refund Eligibility

Refund requests are accepted within 10 days from the date of purchase. To qualify for a refund, the course content accessed must not exceed 20%. This restriction is in place to maintain the value and integrity of our courses. If more than 20% of the content has been accessed, the course is considered significantly utilized, and the refund request will not be eligible. The 10-day period allows students to evaluate the course content while ensuring that refunds are managed fairly.

3. Refund Process

All refunds will be processed using the original payment method used during the purchase, whether that is via credit/debit card, bank transfer, or another payment gateway. The refund process will begin once your request has been reviewed and approved, typically taking 7-10 business days to reflect in your account. Please be aware that administrative and processing fees may apply, which are non-refundable unless the refund is due to an error on our part or a significant issue with the course. This ensures that our processes are streamlined and fair to all parties involved.

4. Procedure for Requesting a Refund

To initiate a refund, please contact our customer support team by email or phone. Provide your enrollment ID, course name, and a detailed explanation of your refund request. This information will be used to verify your eligibility for a refund. Upon confirmation, our team will guide you through the process, including any additional documentation or steps that may be required. This procedure ensures a smooth and efficient refund process, minimizing any inconvenience to you.

5. Evaluation and Approval of Refund Requests

Once a refund request is received, it will be thoroughly evaluated by our team to ensure it meets the eligibility criteria outlined in this policy. This includes checking the percentage of course content accessed and confirming the request falls within the stipulated time frame. If approved, you will be notified via email, and the refund will be processed promptly. Alternatively, we may offer course credits or suggest a different course that better suits your needs, ensuring you receive the maximum benefit from your educational investment.

6. Non-Refundable Items

Certain courses and services are non-refundable due to their specialized nature. These include customized training programs, workshops, one-on-one coaching sessions, and any course where more than 20% of the content has been accessed. Additionally, any on-demand or live webinars may also be non-refundable. These non-refundable items are clearly indicated at the time of purchase, ensuring that you are fully informed before making a commitment.

7. Contact Information

For any questions, concerns, or assistance with the refund process, our customer support team is available to help. You can reach us through:

– Email: [contact@sanalacademy.com](mailto:contact@sanalacademy.com)
– Phone: +91 9145087264

Our customer support hours are Monday through Friday, from 9:00 AM to 6:00 PM IST. We strive to provide prompt and helpful responses to all inquiries, ensuring that your experience with Sanal Academy is positive and satisfying.

8. Policy Modifications

Sanal Academy reserves the right to modify or update this Returns and Refunds Policy at any time. Such changes will be made to reflect adjustments in our operational practices, legal requirements, or market conditions. Any updates will be posted on our website and mobile application and will be effective immediately upon posting. Continued use of our services after changes have been made constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed of any changes.

9. Acknowledgment and Acceptance

By enrolling in a course or making a purchase through Sanal Academy, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Returns and Refunds Policy. This acknowledgment forms a binding agreement between you and Sanal Academy, ensuring that all transactions are conducted in a transparent and fair manner.

This policy is designed to protect both the interests of our learners and the integrity of our educational offerings, ensuring that every student receives the value they expect from their investment in our courses.