Account Deletion Request Guide

At Sanal Academy, we recognize that your preferences and circumstances may change over time. If you decide that you no longer wish to retain your account with us, we are committed to ensuring that the account deletion process is clear, secure, and efficient. Please review the following information to understand the steps involved and the implications of account deletion.

Account Deletion Process

1. Submission of Request:
To initiate the account deletion process, please send a formal email to info@sanalacademy.com with the subject line “Account Deletion Request.” The body of your email should include your full name, the email address associated with your Sanal Academy account, and any other details necessary for verification. This information is essential for us to accurately process your request and safeguard your account.

2. Identity Verification:
To ensure the security of your personal data, we may require additional information or documentation to verify your identity. This verification step is critical to protect against unauthorized requests and to maintain the integrity of our systems. Please promptly provide any requested documentation to facilitate the processing of your deletion request.

3. Processing and Confirmation:

Upon successful verification, we will proceed with the deletion of your account and the removal of all associated data from our systems. Please be aware that this action is permanent and irreversible. Following the completion of this process, a confirmation email will be sent to you, serving as an official acknowledgment that your account has been deleted.

4. Final Confirmation Notice:

You will receive an email confirming the successful deletion of your account. This confirmation will act as your final record of the account deletion process. Please retain this email for your records, as it signifies the fulfillment of your request.

Key Considerations Before Deleting Your Account

1. Permanent Data Removal:

Deleting your account will result in the complete and irreversible removal of all personal information and data associated with your account from our databases. This includes, but is not limited to, your saved preferences, course enrollment history, payment records, and other related information. We recommend that you carefully consider this decision, as this data cannot be recovered once deleted.

2. Loss of Access to Services:

Upon deletion of your account, you will lose access to all services and features linked to your account. This includes any course materials, exam schedules, progress tracking, personalized content, and other functionalities available through our website and mobile application. If you require any of this data for future reference, please ensure that you back it up before proceeding with your deletion request.

3. Compliance with Legal Obligations:

Sanal Academy is committed to adhering to all relevant laws and regulations regarding data privacy and protection. In processing your account deletion request, we will comply with any legal data retention obligations. Certain data may be retained for a specified period if required by law, even after your account has been deleted.

Contact and Support

If you have any questions, concerns, or require further assistance with the account deletion process, our customer support team is available to help. Please reach out to us at info@sanalacademy.com, and we will guide you through the process and address any queries you may have.

Important Notice:
By submitting an account deletion request, you acknowledge and accept the terms outlined in this guide. Please proceed with caution, as the deletion of your account and associated data is permanent and cannot be undone.

Thank you for your understanding and cooperation.